Terms and Conditions

By opting into Valley Weight Loss’s SMS messaging program, you agree to the following terms and conditions:

1. Message Frequency

• Message frequency will vary based on your healthcare needs and preferences. Typical messages include appointment reminders, health tips, follow-ups, and information about Valley Weight Loss services.
• You may receive up to 3 messages per week.

2. Message and Data Rates

• Valley Weight Loss does not charge for SMS messages; however, standard message and data rates may apply according to your mobile carrier’s plan.
• By opting in, you acknowledge that you are responsible for any fees or charges incurred from your mobile provider for SMS messaging.

3. Opt-In Method

• You may opt into SMS communications in the following ways:
  • By indicating your consent during your patient intake process.
  • By texting a specific keyword (e.g., "JOIN" or "SUBSCRIBE") to our designated SMS number.
  • By contacting Valley Weight Loss directly at (956) 540-2160.

4. Opt-Out Method

• You have the right to stop receiving SMS messages from Valley Weight Loss at any time. To opt out, you can:
  • Reply "STOP" to any text message you receive from us.
  • Contact our office by phone at (956) 540-2160 or email at info@valley-weightloss.com.
• Once you opt out, you will receive a confirmation text, and you will no longer receive SMS messages unless you opt back in. This does not affect other forms of communication or your access to Valley Weight Loss services.

5. Help and Support

• For assistance or to receive more information about our SMS program, you can text "HELP" to our SMS number or reach out to Valley Weight Loss by phone at (956) 540-2160 or by email at info@valley-weightloss.com.
• Our support team is available during business hours to assist with any questions or issues regarding SMS messaging.

Privacy and Compliance Policy

1. Collection and Use of Information

When you opt into SMS messages, we collect certain personal information for identification and communication purposes, such as:

• Mobile phone number, name, and patient ID to verify your identity.
• Communication preferences to provide you with relevant healthcare information.

2. SMS Message Content

SMS messages may include reminders, appointment confirmations, and non-sensitive health tips, and will never contain sensitive or confidential health information. For your privacy, detailed medical information is accessible only through secure patient portals or by contacting Valley Weight Loss directly.

3. Data Protection and Security

We prioritize the security of your information by implementing:

• Encryption for data managed through our EHR system (AdvancedMD) and SMS platform (RingCentral).
• Access restrictions allowing only authorized personnel to view your data.
• Regular audits and updates to maintain compliance with industry standards.

4. Compliance with HIPAA and Regulations

Valley Weight Loss complies with all applicable privacy laws, including HIPAA, to ensure your information is used appropriately. To meet HIPAA standards, our SMS messages are limited to necessary information only, and all sensitive data is shared solely via secure methods.

5. Third-Party Service Providers

SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.

6. Changes to This Policy and Terms & Conditions

We may periodically update this policy and the SMS Terms & Conditions to reflect changes in our services or legal requirements. Updates will be posted on our website with an effective date.